I have just purchased the 4TB My Cloud and setup went fine however I constantly have no internet access. I have a mybooklive on the same network and I can access those files remotely no issue. I have a billion router and have tried all four ports and it just will not connect. I have remote access setup for the user but still no connection and cannot connect through the app.
Am I missing something here? If I change the cloud access settings on the configure tab then refresh it connects for about 20 seconds then drops and shows no connection.