I have been trying to get a Safepoint to work between a 3TB My Cloud and a 3TB My Book since the end of December. Using the USB3 port to connect the devices, the Safepoint will always fail at 230GB of 800 GB. I have worked with two different level two techs and even returned the My Book for a new one…same results.
I even tried just doing a drag and drop over the USB connection and that failed at 160GB. However, connecting the My Book to my laptop and doing a drag and drop from the My Cloud via WiFi I was able to copy the files over.
Today, I tried a Safepoint over WiFi with the My Book attached to my laptop. Turned on sharing for the My Book and was able to get the Safepont started. It died with code 1100 after about 8.8GB. Funny thing is that the Safepoint name is no longer listed on the Dashboard, just says no Safepoints.
Along the way, I have collected logs and other files for WD to look at. I asked what the likely issue is and was told that they couldn’t tell me as it was company confidential. So, I guess that means their software has a major issue with certain file types and they are unwilling to admit the issue. All I got was a 6 month extension to warranty and “you may want to consider other (non-WD) solutions.”
Anyone else seeing strange behaviour with Safepoints?