I cannot access the dashboard outside my home network. Inside my home network accessing the dashboard is no problem. I would really appreciate it if someone can give me a clear answer what the problem is.
I would also like to know if there are people who are able to access their dashboard outside their home network.
My Cloud is directly connected with an ethernet cable to my modem router. No access points or switches between them.
I followed every single step from this page:
My Cloud is on the latest firmware (2.31.204): CHECK
My Cloud is connected to the internet: CHECK
My Cloud Port Forwarding is on: CHECK
Enable Dashboard Cloud Access: CHECK
Turn UPnP On: CHECK
(actief = active, beide = both TCP and UDP)
On the support page it says port 80 (HTTP) is port forward to 9091 and port 443 (HTTPS) is port forward to 9444
I also tried that, same problem, so I changed them back to 80 and 443 to avoid confusion (pretty sure that doesn’t matter).
Router External IP Address: CHECK
Port Forwarding Tester
- Access My Cloud Remotely: PROBLEM
Both HTTP and HTTPS (80 and 443) don’t allow access to the dashboard
403 Forbidden - You don’t have permission to access / on this server.