WD Community

My Cloud Network Attached Storage, NAS

My cloud NAS was working fine and suddenly it stopped working and it doesn’t come up on the network anymore.
Its IP address is not showing so, I don’t know what IP to use for it on the URL browser.
I need a useful info on how to get this resolved

@unclemaas What brand of Computer/Device and Operating System are you using? Have you rebooted your WD My Cloud, Router and Computer to see if this would solve the problem?

Try to Connect at files.mycloud.com

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.