Are WD support team or as a matter of fact anyone at WD actually working on fixing the My Cloud Home Offline and unaccessible issue seriously.
We are their customers and based on our faith in their company have spent our money and put our data on their device which have erroneous update and made our device inaccessible.
They have professional, legal and moral obligation to get the matter resolved immediately. Contrary to this, WD is oblivious and not doing anything to resolve the matter and the worst thing is, their support team is suggesting the customers to hard reset the my cloud home device on trial and error bases and jeopardising the data. This needs to be addressed IMMEDIATELY.
