My Cloud home offline problem

My Cloud home is connected to internet, but all my PC, Mac and phones shows it’s offline since last weekend. Last time it lasted for 2 or 3 days and was a certificate problem. Reboot fixed the problem. Can’t get it online however I tried this time. Anybody else has same problem?

Hi @LiBing,

Please refer to the article My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline:

Hello, my device stopped working, all connection and other setting were unchanged. I don’t think any of your problem listed was the reason. Check resent community topics, more and more consumers got the same problem now. I think you need look into this issue and let us know what to do.
From a disappointed consumer


I appreciate that you have performed the troubleshooting steps.

Please contact the WD Technical Support team for best assistance and troubleshooting: