My Cloud Home disconnecting Router

My Cloud Home My Cloud Home Single Bay
1

I recently got a my cloud home and connected it up to my router. Everything was going smoothly for about a day before the internet started cutting out to every device in the house.

What happens is I connect the my cloud to the router, and the internet immediately starts to cut out (it doesn’t matter if the other devices are on wifi or cable). When I disconnect it everything returns to normal. I’ve tried resetting the router and device and it usually works for an hour or so before cutting out again.

Any suggestions? I don’t have a problem with any other device connected to the router (which is relatively modern).

2

@tjr60uk What is the Make and Model of your Router and how is it connected to the network?
Do you have WD Discovery and Desktop Sync enabled as well?

3

Hey, Virgin Superhub Three, connected by fibre, the my cloud is connected by cable and the rest of the stuff in the house is over wifi. Yes, and Yes.

4

Having another problem now, when a firmware update pops up in WD discovery, it just says “no drive found” and I can’t update anything.

5

@tjr60uk Sounds like you are using WD Discoverie’s Desktop Sync. How much content are you syncing?
Desktop Sync is not a “backup” so there’s constant traffic between the My Cloud Home and the Sync Client (Computer) checking for file changes.

6

There’s about 1.5TB on there and I’ve tried just signing out of it of the WD discovery, but I don’t understand why that would basically disable the router?