I have an odd situation whereby when I connect the network cable from My Cloud Home into my internet router, the internet stops working on my connected devices. If I disconnect the network cable from the router, everything starts working again. This pattern occurs on different routers.
I had disconnected the router and My Cloud earlier whilst moving furniture. My Cloud is now offline as I don’t know how to resolve this?
@Bart_Gunn Are you using WD Discovery and Desktop Sync? If so…
- Sign out of MyCloud.com within WD Discovery
- Power ON the My Cloud home and put it back on the network
Do you still have the same issue?
Does not using Desktop Sync resolve the bandwidth issue?
I followed your instructions, unplugged everything, plugged everything back in and then signed back in to WD Discovery and we seem to be back to normal.
Thank you
@Bart_Gunn Where you using Desktop Sync or no?
How can I tell? I signed back into WD Discovery app on my MacBook. Not sure what desktop sync is?
