My Cloud - Drive Status

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

MyCloud (2nd Gen) device showing a red exclamation Fault under Drive Status. I’ve done both quick test & full test and also system test under utilities which shows no issues. I am still able to access the files on the MyCloud device and the LED is still blue.

What is wrong with it? What do I do?

Appreciate any support here.

2

Run a system diagnostic test to see if any issues are found.

My Cloud: Run a System Diagnostics Test
https://support-en.wd.com/app/answers/detailweb/a_id/22008

Note: If your My Cloud is running OS5 (v5.x firmware) one should see the dedicated OS5 My Cloud subforum as there may be suggestions specific to OS5.

OS5 My Cloud
https://community.wd.com/c/os5/my-cloud-os5/257

My Cloud OS 5: Perform a Quick, Full, or System Test
https://support-en.wd.com/app/answers/detailweb/a_id/14277

3

@jay8383
My suggestion, shut your device down, unplug it, wait for a while, and then plug it back in.

Where is your device located and is it located and installed according to the User Manual?

OS5 User Manual

OS3 User Manual 2nd generation

4

I did run a diagnostic test (both quick & full), which came back clear

5

I did a reboot and what did you know, it is now showing as ‘Healthy’ status. Not sure what happened. But thank you! :smiley:

6

@jay8383

Glad the reboot worked for you.