My Cloud Downloads

I can’t download more than 1 Gb, download stop at 999.0 gb

More information is needed.

Where are you copying the file(s) from?

From the computer/mobile device to the My Cloud or the My Cloud to the computer/mobile device?

What computer operating system/mobile device system are you using?

What software program or mobile app are you using to copy the file?

If using a Mac see the other thread where people are having trouble recently (very possibly due to a recent OS X update) copying files between a WD My Cloud a OS X/iOS device.

File does not transfer after it reaches 999.00 MB.

WD My Cloud Mac only uploads 512 KB and then stops