My Cloud 3 TB (or 6 TB) : cannot access to homepage

[skysky]

After rebooting, the files on my My Cloud 3 TB drive (same as the 6 TB drive) are easily accessible, however the homepage http://[networkname]/UI no longer responds and remains stuck on “Reading configuration information …”.

The page is displayed well but remains on this message, therefore impossible to authorize to configure the NAS. Seems to have appeared after switching off and on, following latest firmware. Tested on Edge, Chrome, Firefox, IE (Windows XP in VM Ware)…

Note: I have the version of the NAS that will not migrate to OS5…

Please Help!

[Bennor]

What color is the front LED? Blue or some other color?
Can you access the My Cloud Dashboard by it’s IP address?
Can you access the My Cloud Dashboard by the My Cloud device name? (ex: http://wdmycloud/)
Have you tried a 4 second reset or a 40 second reset?

My Cloud OS 3: Access the Dashboard on a (single bay) My Cloud
https://support-en.wd.com/app/answers/detailweb/a_id/15104

1. Using a computer that is connected to the same network as the My Cloud device, launch a web browser
2. Enter either the name (or IP Address) of the My Cloud device into the URL field of the web browser. For example:

• Windows: http://wdmycloud/
• Mac OSX: http://wdmycloud.local/

My Cloud OS 3: Pin Reset & System Only Restore a (single bay) My Cloud
https://support-en.wd.com/app/answers/detailweb/a_id/24022

[skysky]

What color is the front LED? => Blue
Can you access the My Cloud Dashboard by it’s IP address? => Not anymore (message “reading configuration file” still remains on screen without asking for credentials)
Can you access the My Cloud Dashboard by the My Cloud device name? (ex: http://wdmycloud/ ) => same as with IP.
Have you tried a 4 second reset or a 40 second reset? => yes, same problem.

[cat0w]

@skysky

Are you able to find its address on your router and then place that in your browser? Example image>

Have you set this device for use on your local network only?

[Bennor]

There are a few past discussions where people indicated a similar errorm message of “reading configuration information”.

Reading Configuration Information

Hey All, I rebooted my mycloud over ssh as it originally didnt mount a usb stick. Big mistake. After a bit of researching i believe on reboot the twonky config/ cache files get rewritten. But is this what affects the access to dashboard? At the moment i cannot connect to my dashboard just a get a message saying reading configuration information. I can access all my data via unc from my pc / ftp over the web so no total loss. But i do actually like the wdmycloud app on my pc so i can stream …

Reading configuration information... Stuck

Hello, I’ve a WD My cloud 3TB with the lastest firmware installed… Yesterday I was trying to install the NOIP client for a ddns, but it was impossible it always say to me that ‘‘make’’ was not installed so I tried to installed following some tutorials on internet… After a few hours, I couldn’t do it. So I gave it up… This morning I tried to connect to my WD but it was impossible, it is stuck on the initial page ‘‘READING CONFIGURATION INFORMATION…’’ I tried to make a reset, and a long reset b…

If you have a USB drive attached to the My Cloud’s USB port remove it and power cycle the My Cloud.

And in some cases it may take the My Cloud a long time to finish booting, particularly if it is scanning media files.

If one previously enabled SSH one could try accessing the My Cloud at the root level to see if they can at least access the device that way.

[skysky]

As I said, I can see the homepage http://[mycloudname]/UI, but the first page waits with the message "Reading configuration information …”, but no credentials are asked to me, so I cannot go further.

[skysky]

I don’t have any USB attached to mycloud drive, and ssh was already disabled.
When MyCloud drive make a long time for scanning media files at first boot, the led is not blue until it finishes… but mine is blue… and I have waited many hours… This is the first time for me that it doesn’t asks for credentials… And I have exactly the same problem for my second MyCloud 6 TB as my 3TB, in the same time after rebooting, this is why I suggest a problem with the last firmware…

[cat0w]

@skysky
Below is an image of my 1st generation WDMYCLOUD Firmware v04.05.00-353. I do not have to enter any credentials to open the dashboard or get to any other tabs. My front blue LED burned out several years ago. I have a static address.

[Bennor]

Have you previously made any unofficial changes or mods to your My Cloud devices?

Do you know what firmware the devices were running?

A wider search, if you haven’t done so already, through the OS3 subforum shows several other discussions where users saw the same message:

https://community.wd.com/search?q=%23personal-cloud-storage%20Reading%20configuration%20information

There doesn’t seem to be a general fix for the issue. At least one person apparently resorted to using one of the “unbrick” procedures to restore access to their My cloud. And it doesn’t seem to be a wide spread issue at this time either. Don’ t see any other recent posts with the latest firmware being the obvious culprit. Have not seen this issue on a first gen single bay running v04.06.00-111 (current/latest) firmware.

[skysky]

Here is what I see, It remains with this page (after this is the page of credentials, then the page that you have posted :

[skysky]

I didn’t made any changes neither official or not official changes.
The firmware version is… : I cannot tell you because I am not connected to mycloud… , but last time, this year, I think it was the last firmware for v1 that don’t migrate to Cloud OS5 and remains in OS3…
Perhaps some system file is in bad cluster ? Is there a way to recover the system without deleting all the files ?

[Bennor]

@skysky

Is there a way to recover the system without deleting all the files ?

Yes, as previously mentioned there is the option to try and “unbrick” the drive. It involves extracting the hard drive from the My Cloud enclosure, connecting that drive to a computer (using a spare SATA port or a powered USB to SATA adapter) running Linux or a Linux boot disc/boot USB flash drive. And pushing/copying several several “.img” files to several of the partitions on the hard drive. It is wise to backup the user data from the data partition (generally /sda4) from the extracted My Cloud hard drive as a safety precaution.

There are a number of directions people have used over the years, the following link has one set some have successfully used on a first generation single bay My Cloud that has a P/N number on the bottom on the unit that ends with “-00”.
https://wd.hides.su/fox_exe/WDMyCloud-Gen1/Replace%20HDD%20-%20English.txt

That procedure involves using one of the two following older files to extract older firmware to the hard drive, once booted to the older firmware one can update to the current/newer v4.x firmware.

original_v03.04.01-230.tar.gz: https://wd.hides.su/fox_exe/WDMyCloud-Gen1/Backups/original_v03.04.01-230.tar.gz
original_v04.01.02-417.tar.gz]: https://wd.hides.su/fox_exe/WDMyCloud-Gen1/Backups/original_v04.01.02-417.tar.gz

Around step 9 of those directions has the procedure to use on of the above files and pushing three “.img” files to the various partitions. Typically one will get a red front LED after unbricking, one should try to access the My Cloud Dashboard > Settings and if they can, perform a System Only reset to fix the front red LED and fix several other issues that may be present after initial boot of an unbricked drive.

Standard Warning: You proceed at your own risk when unbricking!!! Backup your data before unbricking!!!