I tried all of things but I couldnt find a solution. Me and My wifes phones sync to my cloud. But the problem is videos dont sync with cloud. Just photos… My wife has a same problem. We have Android phones. we sync to same folder. we can see all synced photos from app. (in folder, all section) but there ara no videos. Can somebody help me?
PS: Sorry about my english
Which WD Android app are you using? The main WD app for Android or the discontinued WD Photos for Android?
Where are the video’s being saved on your phone? Its possible the WD app won’t sync video if the video files are saved to a non standard location on the phone (or not saved to the same location as the photos).
I have a Samsung Galaxy S6 and use the My Cloud Mobile App. I open the app, tap on the hamburger icon, top left, Scroll down to Settings, tap on Settings, scroll down to Back Up Options (Auto back up photos & videos), tap on it, and for Camera back up (Photos and videos will be backed up) the box is checked. All my videos are backed up. See image below.
