Mac mini ex2 ultra connection failed high sierra

Legacy Products My Cloud OS 3
1

I am using Mac Mini to access Ex2 Ultra in my office. However, it shows connection failed when i tried to connect to the drive.

Ex2 Ultra appears on my network but when i click connect, it prompted connection failed.

can someone guide me on this matters. Thanks in advance.

2

Hi singguan,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.