Lost Admin password

My Cloud OS 5 My Cloud EX
1

Lost the admin password for my EX4100. Tried the 40 second reset button and still cannot reset my NAS.

Any clues?

2

Hi KoolUY,
please try to use your admin user and it’s password you used prior the OS5 upgrade.
I had similar behaviour, see my threat

3

Try the 4-second reset method. If that doesn’t work, contact WD.

I know the 4-second reset works for me. Only needed it because my password manager buggered up when I entered a new password during the upgrade process.