Upgraded to OS5 and 4-second reset not working

[DanRob]

Hi all,

I upgraded to OS5 today then needed to do the 4-second reset so I could change the password. The 4-second reset seemed to reboot the box okay, but the login page is still asking for a password rather than allowing me to create a new one.

Any one got any ideas how to create a new password when it’s doing this?

Thanks all.

[Neha_07]

Hi,

Please refer to the following KB article: How to Pin Reset and System Only Restore My Cloud OS 5 Devices