4 second reset on EX2 Ultra is useless

I hit the reset button after being unable to login.

I was entering my admin username and password correctly. Clicking “Login” just makes the page refresh. I can log in just fine with my non administrator accounts, with or without passwords.

What gives?

Hello,

There are two options to Reset a My Cloud device. Both use the Reset button located on the back of the device Please refer to the details and instructions below.

https://support-en.wd.com/app/answers/detail/a_id/29445/

Thank you, that’s what I was doing.

After trying it a second time, it actually reset the password. The weird thing is it actually did go through the entire reset process because the LEDs started blinking and the fans kicked into overdrive.