Hi all. Is there any way to reset my EX2 Ultra without logging into it from the web console?
I cannot remember the password at all (been about 5-6 months since I last used it).
I don’t have any data on it, just want to fully reset to factory settings.
Thanks you for your help! GB
Hi gbpluspcrepair,
You can refer the link mentioned below to perform the 4 second or 40 second reset on your My Cloud EX2 Ultra device.
After performing the reset, you can login to your device dashboard with entering any password.
To perform the Full restore on the device, you can follow the steps given in the link mentioned below.
https://support.wdc.com/knowledgebase/answer.aspx?ID=14179#fullfactory
olá, estou com o mesmo problema.
Um funcionário se desligou da empresa e com ele a senha do administrador de acesso ao painel do MYCLOUDEX2ULTRA.
Fato é que precisamos resetar a senha antiga, porém, sem perder nenhum dados do MYCLOUDEX2ULTRA, visto que temos um banco de dados em uso e com acesso a mais de 10 usuários.
Como fazer para recuperar a senha do administrador sem perder nenhum dados?
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