Loosing Connection

[TJAC_1]

Since the 2.10.310 firmware update the NAS has been loosing connection to my network about every 1 to 72 hours. On average it looses connection about every 16 to 24 hours. This has been horrible. Nothing like being out of the house and vitally needing a file on the drive… that has lost connection.

Is there a way to downgrade back to the last update?

Any help would be much appreciated.

[Paulus]

Hi TJAC_1,

if you already tried to reset the EX2 (just a try), you should can downgrade the FW following the info here (thanks to AxelXbc) :

Where to find the old firmware and installation instructions

The issue here is that you have to find (if don’t have it) an older FW somewhere !
Good luck .

[TJAC_1]

Thank you Paulus for the link. If no other suggestions on how to fix this can be found, I will investigate this option further.

I’m hoping to resolve the issue without need of going backwards. LoL!

[VLADIMIR_KREKOTEN]

TJAC_1 Hello. Please tell me a few words about how you fix your problem? I have the same problem right now. I bought MyCloud EX2 10 days ago and I can’t work with it at my home net.

[TJAC_1]

I didn’t fix my problem. My EX2 regularly looses connection to my network about ever 8 to 24 hours. My solutions I’ve tried besides factory reset have not worked. I can’t find an older copy of the firmware to try a roll back. I would attempt the factory reset, but I don’t want to loose over a year of data at 3T+.

I’m just saving my pennies for a better NAS, and once purchased will move everything to that. I’ll then factory reset this unit.

If WD would just fix the problem… obviously it is an issue, I see the problem in mass when I try to Google for a solution. Kinda pisses me off, they take our money, and don’t seem to care after that. I’ve been a loyal WD HDD buyer for 20 years now. To bad their NAS doesn’t live up to the standard of their drives.

[Mike_Eng]

Try setting the EX2 link speed from Auto to manual (either 100 or 1000) and see if that helps.

[TJAC_1]

Setting it to 1000 didnt work. I’ve set it to 100 now. I’ll let you know in a couple days. I also set IPv4 to Static, before and after setting it to 1000. It didn’t help. I’ll do 100 at both as well.

[TJAC_1]

This did not work.

[TJAC_1]

If anything my problem has gotten progressively worse. The device will not stay online more than 6 hours now.

Anyone got an idea???

[Mike_Eng]

Have you tried restarting your router?
After all the issues may be with another component of your home network.

It may also be worth assigning a fixed IP address in your router (so the IP address for the EX2 never changes) just for elimination purposes.