Hi. I am new to the community so I am hoping that someone can help me.
I recently updated my My Cloud NAS device to Firmware 5.12.108. Since then, I loose connection to the device after about 30 minutes of non-activity. The loss of connection is from both the APP on my phone (iPhone X+), and from my laptop (Windows 10 [version 10.0.18363 build 18363]) where I have a mapped drive to the device. The only way to regain connection is for me to pull the power and recycle it back up. Of course, this is not good for the device, so I don’t like doing that. I have had the device for about 4 years now and never had this issue.
Some other information to help: I have set a static IP address (not using DHCP), SSH and FTP Access is “Off”, SMB is set to “2” & “3”, and NTLAN is set to “NTLMv2 Only”.
Any suggestions or thoughts would be appreciated. Thanks in advance. Chris M.