Just received a new MyBook. Plugged it in, went to it on my network (192.168.0.X), I can access some of the setup menus, but not all. Most of them either time out (sits at Please Wait) or gives me an Internal Server Error. I can’t get into the Factory Reset option because I cannot get to the Utilities menu, it just sits and says "Please Wait’ forever. What are my options here?
Hi, We are having the same problem and are at a loss on how to resolve it. Did you manage to get it sortedI out your end? Could you please let me know if you have a fix as I would very much appreciate it. Thanks
I managed to get it sorted out. I had to SSH into the drive and perform the factory restore through there. After the factory restore, it works perfect.
Thank you very much for this solution. Like alot of people, I have just purchased a new 2TB My Book Live and updated the firmware on set up. I have had no access on the dashboard to utilities, users, shares or remote access. I have been frustrated for two days trying to find a way of carrying out a factory restore to try and overcome these issues.
I used your fix which has worked a treat for me. Not being used to Linux, it took me a while to work it out, but got there in the end. I hadn’t realised I needed to force a reboot for the script to take affect. Even managed to keep my existing data saved on the drive by using the noreformat command.
Thank you very very much. Followed your instructions and all worked fine. Also missed the reboot bit first time. Man its a while since I’ved worked in unix environment !!
azzuamarill, you need to type reboot in the PuTTY console a couple minutes after issuing the /usr/local/sbin/factoryRestore.sh noreformat command, otherwise the factory restore won’t complete. When you enter the dashboard after the drive reboots you should get an alert that the factory restore has completed.
I am having the same problems, downloaded putty, logged in and copied the command into the script. But it doesn’t seem to start the factory restore. Do I miss something?
The factory restore runs transparent and literally takes seconds as all it does is change some settings to default. As I said above you need to type reboot and hit enter in the PuTTY console after you run the factoryrestore.sh script. Without rebooting the drive the factory restore will not complete.
@Jcko1 It looks like you have the MyBookLive Duo. Not sure if this would work the same on that drive or not. You might wanna try posting in the MyBookLive Duo forum
downloaded Putty…i think, there a ton of them. Install, put the IP address and a black screen came out asking me for my logging…i wrote root and then it asks me for a password, which I can not write…there is a green rectangle, that dosent let me write anything…any ideas? Thanks