After a year of no Internet I am trying to set up a MyCloud device. Unable to remember the password I opt for password recovery and then enter the temporary password you sent. This should at the very least not result in a dead end of the error code: INACTIVE_OWNER__OR_USER: owner or user is inactive. Org Id: 00DU0000000Jpn7.
I’m done for the day trying to get this thing configured for use. It would be great if instead of a dead end, the inactive accounts were shown the kind of respect an inactive customer might expect by providing options to resurrect inactive accounts.
Hi MagneticPortal,
Maybe you should try contacting WD’s Technical Support about this.
To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.
