I lost the connection to My WD

[rudwan]

Hello
a few years i’m using WD , but only yesterday i lost this connection
it send me message :
wd sync could not establish trust relationship for the ssl/TLS secure connection
any solution for this ?

[rudwan]

Any Solution please ?

[Bennor]

If you look around at the many recent discussion posted you will see there is currently no solution to the issue of the WD My Cloud mobile app or WD Sync not working. If using a web browser to access MyCloud.com then the workaround is to accept the expired security certificate, reload the MyCloud.com page and one should be able to use the Mycloud.com web portao to remotely access their My Cloud.

[rudwan]

sorry , i didn’t get your answer
what you recommend me to do exactly ?
for mobile app i have no issue , it is only web page issue

[Bennor]

As previously indicated, currently there does not appear to be a fix or workaround to the network error one gets if using WD Sync or WD My Cloud app for iOS or Android.

The workaround for accessing MyCloud.com and receiving an expired security certificate error/warning message is to proceed through the onscreen buttons to accept the security certificate. It may vary by browser exactly what one has to do to accept the security certifiacate. Then after accepting the certificate, reload the webpage and one should be able to access their My Cloud device using the MyCloud.com web portal.

[rudwan]

ok , as i have no enough background on this solution
can any one help me on the step by step work to solve this issue ?

[Bennor]

Again there is no solution for the WD Sync or WD My Cloud mobile apps. We have to wait for WD to fix the issue and push out new updates to those programs/apps.

When it comes to accepting a security certificate warning (on Mycloud.com) within one’s web browser, the process used may vary depending on which web browser one uses.

For example here are the generic steps when using FireFox:

Select: Accept your device’s security certificate

A dialog window should appear where one would select: Continue

On the Waring: Potential Security Risk Ahead page, one would select: Advanced

One then selects: Accept the Risk and Continue

After accepting the invalid/expired security certificate one is typically returned to a page similar to the first screen capture example above. At that point one should reload/refresh the (MyCloud.com) web page. At which point they should have access to their My Cloud device when using MyCloud.com.

[rudwan]

thanx for the expanded explanation
for the web page i performed the mentioned steps , and now is ok done
but for the wd sync not yet , the sync still missing as shown below

and then when i open the setting of ws sync , it shows like this

[Bennor]

@rudwan

thanx for the expanded explanation
for the web page i performed the mentioned steps , and now is ok done
but for the wd sync not yet , the sync still missing as shown below

Accepting the expired security certificate using your web browser currently only applies to using the MyCloud.com web portal with your web browser.

Again, as previously indicated we users will have to wait for WD to fix the WD Sync and WD My Cloud mobile apps.

[rudwan]

so , you mean it is common issue for wd sync , and not only with me ?

[Bennor]

Correct. If one looks at the latest posts, or uses the forum search feature (magnifying glass icon upper right) they will find many new posts since August 20, 2020 of people having trouble with the My Cloud mobile app or WD Sync. For example in this subforum just a few discussions in the last week (or two) of people having the same/similar issue:

Network connection failure (906)

Hi I am using Samsung Galaxy S20+ (Android version 10, One UI version 2.1) when I use the MyCloud Apps, it didn’t allow me to assess and shown a message “Network connection failure (906)” What’s wrong with that?

App Login Fail - Incorrect Credentials

I can happily log into MyCloud via a web browser but when using the app (My Cloud OS3) on my phone or tablet it fails. Keeps telling me I have entered incorrect credentials. As the web login is fine, there is clearly something wrong with the app. Any ideas?

Problema di connessione WD Cloud

Salve Community. Da qualche giorno non riesco più a connetermi con WDSync al mio Wd Cloud e nemmeno con l’APP del telefono. Ho letto che ci sono problemi con il certificato di sicurezza di WD Cloud scaduto al 20 agosto. A tal proposito ho riscontrato che con accesso da internet sono riuscito ad entrare accettando di accedere a un sito “non sicuro” quindi trapassando il certificato di sicurezza. Per WD Sync e l’APP come posso risolvere? Qualcuno può aiutarmi? Grazie

My server kicked me out again

When I log in remotely, it says my device is offline. One of the options is to accept my device’s certificate, clicking that worked once. Now when I click it, I’m brought to a “this page cannot be found” page. I can still access through file explorer when on my home network. When I try to sign in on the MyCloud Android app, it says username/password incorrect. I’ve tried rebooting and cycling cloud service on and off. WD is telling me to contact the manufacturer of my router. Here are my connec…

I can't access to my Wd MyCloud

I can’t access to my Wd Mycloud at moment. But I can access to mycloud in the same LAN band, but on https://files.mycloud.com/ or App on mobil phone can’t. What happen on my Wd Mycloud?

MyCloud not working on data network

My WD MyCloud is working well on my Android cell phone, but only while on WiFi. It has stopped working on my data plan. It used to work fine. WD says it’s my ISP, but all other apps are working and my ISP says it’s a problem with WD. I have uninstalled and re-installed the app. Still won’t work while on the data network. Any ideas?

Mycloud android app log on problem

I’ve been having trouble with the android app for a while now. Several different units have lost connectivity via the os3 app. It started with an MX111 box that won’t accept the log on credentials. I have tried resetting the password, but it is still not accepted. I have checked logging into mycloud.com and its accepted straight away. is this a problem with android versions no longer being supported, as my tablet running 8.0 Oreo is now having the same problems. I can get by with web access, but…

[RemiRemi]

Hmmmmmm. My app works perfectly using WiFi, but won’t work at all using my data plan (LTE). WD support says it’s an issue with my ISP. My ISP says it’s a problem with the WP app since all my other apps work fine. I’m caught in the middle.

[Bennor]

@RemiRemi

Hmmmmmm. My app works perfectly using WiFi, but won’t work at all using my data plan (LTE).

The reason, most likely, for why WD My Cloud app works over WiFi on the same local network as the My Cloud is it does not need to use the expired SSL certificate that is used for secure remote access. Rather the app accesses the My Cloud just like a local network Windows or Mac PC does (using the SMB protocol) or a mobile device using a file manager app would. One apparently gets the cert error within the My Cloud app/software if they try to use the MyCloud.com login option (probably because the app is trying to go through the remote interface/login where it tries to use the expired SSL cert) when adding the My Cloud device.

First level support is unfortunately horrible, reading from scripts, and tend to blame any issues on someone else or the end user/customer who is calling in with the problem. But this is how the game has to be played. Enough people file a support ticket, or call and complain and eventually it trickles up to where someone will decide its an actual problem and maybe they’ll fix it (at some point).

[boonlaer]

In this time, I can access to Mycloud with app on my phone but on www.Mycloud can’t.

[Peixoto]

Neste momento podes acessar a WD My Cloud com telefone? Em algum momento não conseguias?