This is mostly a user to user support forum. If you want WD Support to look at your logs, submit a support ticket via their Support site (see link top of page).
There is a dedicated subforum for the EX2 Ultra where users more familiar with that device may reside and be able to help with specific EX2 Ultra issues.
My Cloud EX2
This My Cloud subforum tends to discuss a different device, the single bay/single drive My Cloud units.
There are a number of other recent discussion in this subforum dealing with the fact that the My Cloud app for mobile devices (Android and iOS) is not functioning properly. And in most of those discussions the issue of the expired SSL certificate is also mentioned, generally when attempting to use the MyCloud.com web portal. There is no fix yet from WD.
Other recent discussions from the My Cloud subforum…
