OS3 Android app won't backup videos with new phone

[jmanko]

I had a Samsung Note 8. Videos and pictures were backing up to my 3TB MyCloud device.

Just upgraded to the Samsung Note 20 Ultra. Pictures are backing up but videos are not backing up.

Not sure what else to do. I made sure it was checked in settings.

Also on a side note, I can’t manually connect to the unit from the app using the generated code. I have to use the relay which is very slow. Something about a security certificate error. I have port forwarded correct on my router.

Runing WDMyCloud v04.05.00-342 firmware which is the latest.

[Bennor]

@jmanko

Something about a security certificate error.

There are a number of posts recently where people are having trouble with the WD My Cloud mobile app, especially on Android 10. In some (possibly all) cases it’s related to the SSL security certificate being out of date/expired. If using a web browser to access MyCloud.com and one gets the security certificate warning, one can accept the certificate and continue to access their My Cloud.

Some recent discussions in the past week:

I can't access to my Wd MyCloud

I can’t access to my Wd Mycloud at moment. But I can access to mycloud in the same LAN band, but on https://files.mycloud.com/ or App on mobil phone can’t. What happen on my Wd Mycloud?

My cloud app stopped working after update to android 10

My Samsung S5e updated yesterday, and since then the my cloud app no longer works. My phone also uses the app and is still working. Anyone else having a problem? Getting “network connection failure (906)”.

Network connection failure (906)

Hi I am using Samsung Galaxy S20+ (Android version 10, One UI version 2.1) when I use the MyCloud Apps, it didn’t allow me to assess and shown a message “Network connection failure (906)” What’s wrong with that?

Can't log into mycloud.com using the Android app

I’ve been working with WD “tech support” for about 10 hours over the past few days and can’t get this figured out. I can’t log into my mycloud account using the app. I can log in just fine using a browser and can see all of my files. But, when I try to log in using the app I get an “incorrect email or password” error. Even though I’m using the same password and email I use when I log in via the browser. If I try to use a share code to add a device, I get an error: “Network connection failur…

Mycloud android app log on problem

I’ve been having trouble with the android app for a while now. Several different units have lost connectivity via the os3 app. It started with an MX111 box that won’t accept the log on credentials. I have tried resetting the password, but it is still not accepted. I have checked logging into mycloud.com and its accepted straight away. is this a problem with android versions no longer being supported, as my tablet running 8.0 Oreo is now having the same problems. I can get by with web access, but…

[mhogan]

I called a U.S.-based Western Digital office in Aliso Viejo, CA (949.672.7000) and explained the issue with the SSL certificate. The guy who answered the phone said I could expect a call back in 2-3 hours from a U.S.-based support team. Hopefully I’ll hear back soon. I suggest that people with a similar issue also call their local WD office and lodge a complaint. Maybe if we make enough noise WD will believe they have a problem and fix it.

[jmanko]

The certificate error is explained. Thank you.

Anyone have a solution for the no videos backing up? I read on here maybe the videos and pictures need to be in the same folder on the phone but I’m sure that wasn’t the case with the Note 8.