I can`t acces to my device after update to OS 5

My Cloud OS 5 My Cloud EX
1

Hi, I’m very concerned about that, I made the update and then the NAS disappear… I can’t see in the router, the PC or the Mobile Apps… I only use for BackUps, and I can’t access to any doc now…

any recommendation? I need to recover the files ASAP, I contact to the support, but I don’t sure when I get a reply… seams that this new OS had a lot of problems…

If I reset, with the back bottom, what happen with the configuration and with the data?

regards

Ge

1 Like
2

@gaston1 You may try to perform 4 Sec reset on your device.

https://support-en.wd.com/app/answers/detail/a_id/7507

3

Ok, thanks, but that works with EX2 Ultra or only with EX2? because my Device is EX2Ultra.

4

It is similar however the ex2 ultra kba is following.

5

I’ve already tried a 40-second reset. It didn’t help me. It is not only visible on the home network via the web interface.

6

Hi, I could configure WO problem, but now the device is indexing from 4 days ago, that is normal? is 8 Tb in RAID 2, so only 4 Tb of info and 3 is used… what I need to do? still waiting?
thanks,