I want to stream videos, photos, and music from my WD My Cloud EX2 Ultra NAS drive to the two TVs that are connected to my home network. One is a Roku TV and the other an LG TV. I am looking for step-by-step instructions that a non-technical person can follow.
I asked this in the My Cloud Home subforum, where the answers did not relate to the EX2 Ultra NAS. For example, I was told to activate the Twonky Server from the Dashboard, but the Apps tab in the dashboard shows “No Internet access”. Next, I was told to go to Settings, click Media, and turn on DLNA Media Server. However, my dashboard does not contain Media in Settings.
In the last post, I was told to go to this forum. I hope someone will have a solution. Here is my dashboard.
Do you have a My Cloud EX2 Ultra? If so that is different (newer) My Cloud model than a My Cloud EX2 which is end of support by WD.
For the OS5 firmware, one can install either Plex or Twonky media server using the OS5 App tab to stream media to a local network attached smart TV. If your My Cloud doesn’t have internet access then check that your local network router isn’t blocking internet access to the My Cloud device. Also check the My Cloud Dashboard > Settings > Network tab section to see if any of your settings on that page are blocking internet access.
Mine is My Cloud EX2 Ultra. It does have cloud access. But, when I go to the Networks setting on the dashboard, it says “No Internet access” as I show in the screen capture here. Can you tell me what settings for the Network in the My Cloud device should I change to unblock internet access?
Have you configured your router to block access to Google’s 8.8.8.8 DNS address? Are you using a DNS filtering or sink hole? Check the router or network gateway the My Cloud is connected to. Check it’s DNS settings and also check if it’s configured to block access somehow to Google’s DNS 8.8.8.8 address.
One should check that their router or computer can ping 8.8.8.8 as a troubleshooting test.
And have you made any changes to the My Cloud using SSH?
Another troubleshooting step is to make sure the My Cloud is directly connected to the network router or gateway. Do not connect it to a power line extender, WiFI extender, or mesh node. Direct connection of the My Cloud to the router/gateway is the recommended method of network connection.
I have not blocked any access on my modem or router. I get internet access from Xfinity, and use my own Arris modem. I have a TP-Link router connected to the modem.
The MyCloud device has SSH turned on.
The MyCloud device has a wired connection to the router.
Pings not only to the Google DNS server, but to other DNS servers such as Cloudfare and OpenDNS time out. Traceroute to Google times out. Following is the output.
Should I change the DNS server in my modem? How to do it?
Tracing route to google.com [142.250.115.100]
over a maximum of 30 hops:
1 1 ms 3 ms 2 ms 192.168.0.1
2 7 ms 2 ms 2 ms 10.0.0.1
3 * * * Request timed out.
4 * * * Request timed out.
.
.
29 * * * Request timed out.
30 * * * Request timed out.
I’d suggest ping’ing 8.8.8.8 and then dns.google.com. The -4 on my command line forces IPv4 as I also have IPv6 implemented.
ping dns.google -4
Pinging dns.google [8.8.8.8] with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=31ms TTL=250
Reply from 8.8.8.8: bytes=32 time=38ms TTL=250
Reply from 8.8.8.8: bytes=32 time=19ms TTL=250
Reply from 8.8.8.8: bytes=32 time=19ms TTL=250
Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms CR200A.mynetworksettings.com [192.168.1.1]
2 36 ms 318 ms 40 ms 10.180.120.84
3 222 ms 27 ms 229 ms 10.180.120.84
4 * * 40 ms 10.180.120.89
5 47 ms 17 ms 38 ms 246.qarestr.sub-172-19-0.myvzw.com [172.19.0.246]
6 * * * Request timed out.
7 29 ms 20 ms 35 ms 218.sub-69-83-181.myvzw.com [69.83.181.218]
8 * * * Request timed out.
9 * * * Request timed out.
10 34 ms 38 ms 38 ms 236.sub-69-83-163.myvzw.com [69.83.163.236]
11 19 ms 20 ms 37 ms 173.sub-69-83-176.myvzw.com [69.83.176.173]
12 * * * Request timed out.
13 41 ms 39 ms 27 ms customer.alter.net [157.130.245.178]
14 28 ms 35 ms 28 ms 142.251.228.175
15 39 ms 38 ms 37 ms 209.85.248.131
16 14 ms 17 ms 30 ms dns.google [8.8.8.8]
Both pinging and trace routing dns.google timed out. As I wrote earlier, my internet provider, Xfinity, is most likely blocking this. So, how do Xfinity customers get their WD MyCloud NAS devices to get internet access?
PS C:> ping dns.google
Pinging dns.google [8.8.4.4] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 8.8.4.4:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
PS C:> tracert dns.google
Tracing route to dns.google [8.8.4.4]
over a maximum of 30 hops:
Do you have IPv6 enabled? I saw a thread on an Xfinity forum that said disabling IPv6 worked. This person was using their own router so the field was not locked.
Otherwise, you can try changing your DNS server on your router to Cloudfare (or another) and try that if Xfinity allows it.
Other than that, sounds like a support call to Xfinity.
I found from the Xfinity forum that Xfinity locks in the DNS servers to their own in their modems. However, I do not use a Xfinity-issued modem. Still, I see in my Arris modem that I use for Xfinity internet service that it shows a Xfinity dashboard, which does not show any settings for the DNS servers. I have asked about this on the Xfinity forum, but not received any response yet.
I will try changing the DNS server on my router, and see if it helps.
Are you sure the Arris is not a router/gateway? What is the model of the Arris device you are using?
If the Arris is actually a router (which it probably is) and you are using your own router (TP-Link) behind it, you will need to ensure the Arris is properly configured so it doesn’t cause issues with running a customer’s own commercial router behind it. Typically one connects the WAN port of their own router to the LAN port of the ISP provided router. One then configures the ISP router so it either in “bridge mode” or “passes through mode” so the WAN IP address is passed to the customer’s own router rather than the ISP router.
Do an internet search for your Arris model and using a second router behind it to see what suggested setting changes should be made. My guess is you have a misconfiguration at the router level in one or both routers that is causing the My Cloud to show no internet access because it cannot reach Google’s DNS server (8.8.8.8).
Do you have issues accessing the NAS from PC’s on your home network?
What ip addresses pool is the router providing? and is the NAS getting an IP address in the routers IP pool? I would expect the NAS and the cable modem to all be in the same IP range (ie. 192.168.0.xx or 10.0.0.x - - -not references to both)
BTW: I have Arris cable modems. . . they work great. If however, this is a Arris Cable modem/Router combo unit, and then you place a normal modem underneath it. . … then you will have the dreaded “double nat” setup. . . . and your NAS unit won’t be able to reach the internet.
Arris Surfboard sb6190 is a common cable modem.
Arris Surfboard ss33 and G34 are common combo-units.
Real easy way to tell if it is a combo unit is the number of Cat5 connections on the back. 1 = Modem. 4 = modem/router.
BTW: If you did wind up with a double-nat. . .you should still be able to make the media server/media client combination work. I have in the past used PLEX for video on Roku devices. . .it works pretty well.
I have the Arris Touchstone DOCSIS 3.0 Cable Modem and Wireless Router TG862G. My TP-Link Archer C4000 router is connected to the cable modem. My MyCloud EX2 Ultra NAS storage is connected to the TP-Link router.
I enabled Bridge Mode on my Arris cable modem. Now, I am able to ping Google DNS server, and my WD MyCloud EX2 Ultra has internet access.
Thank you for sticking out with me to fix the issue.
