Forgot password and username for dashboard log in

My Cloud OS 3 Personal & Network Attached Storage My Cloud
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As above…is my hard drive now an expensive paper weight?

I can’t believe there isn’t a forgot password option.

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Did you try a paperclip reset?

ResettingtheWDMyCloudDevice

Resetting with Power On If you have set a password or a static IP address on the WD My Cloud dashboard and have forgotten it, pressing the reset button while the device is powered up resets the password to the default value of none and to default IP settings. The default IP setting is DHCP. Resetting does not erase your files. Follow the instructions below to reset the device using the reset button: 1. With the device powered on, insert a paper clip or narrow-tipped pen into the reset button slot on the back of the unit: 2. Press and hold down the reset button for four seconds. The device reboots (this may take up to three minutes).

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THE RESET BUTTON DOES NOT REBOOT THE DRIVE OR COMPLETE A RESET THE ADMIN USER WITH THE NONE PASSWORD IS STILL NOT WORKING.