We have an external storage device (WD MyCloud PR4100) that was fixed recently.
After we receive it, it took another IP address (the device is connected through DHCP) and we are unable to access admin user page.
Please assist us to reset the admin password “Only” without resetting the whole device, because many users in my workplace have saved their work in this device.
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:https://support-en.wd.com/app/ask
Done, Incident #: 230305-000940
Thank you for the information.
Does these steps reset only admin login or it will delete everything in the device?
I have many users saved their data in that devices, and it is risky to reset the device and delete all the users work.