A few folders within my Public Share have suddenly become Read-Only after the last firmware update.
-I cannot write / delete or do any action to the affected folders.I get a “Destination Folder Access Denied” error. (Screenshot attached). I can read the files and the movies/music is streaming fine to my TV etc.
-This has not affected all the folder, just a few of them and I don’t know whats common among the folders that are having this problem. (Screenshot attached, the folders marked in black lines are the ones affected)
-I also did a Systems Only Reset and that didn’t seem to have helped.
I can create new folders within the public share and they work fine
Please help! The biggest data dump in that folder called unsorted and I don’t even have space to back that up somewhere else.
My first time here and like you, I am looking for the same answer. After the firmware update, I also found I could no longer add, delete or move files from certain folders whilst having no issues creating and using new folders. I get the exact same message about permission.
I thought it may be a Windows folder access issue, but I have access to some folders, just not all like before the firmware update. It has been incredible frustrating trying to resolve this and I have yet to do so - just a work around for the time being. My first time with such a product (chose WD as I always use their HDs). but I am left disappointed having used the product for months without issue.
I am hoping a new firmware will update will resolve it, but for now I cannot even revert to a previous firmware.
For your information, my workaround was to download WD My Cloud app (software version 1.0.7.5) and use that to copy or move files to the folders having issues, but be warned, it’s incredible slow.
Hope this helps as a temporary measure until WD resolve it.
It would be nice to know what the file permissions are for those directories in the Public share. Post the results of ls -l. ssh into the WD My Cloud. cd to the public directory. Type ls -l and post the results.
We need to know if the permissions have been modified or not. Doing a firmware upgrade should not change permissions.
these are 3D, Boxsets, Films, Training and TV series
when trying to create a media library on both my WDTVLive SMP’s, i get the read only message on films, training and TV series folders, but only when using the windows share option… when using Mac Shares, they all integrate into the media library… i dont get whats going on? and this is since the update last wednesday
My suggestion (and it’s only that) would be to disconnect the mapped drive under Windows, and then re-connect, giving the appropriate user and password (use the ‘connect as different user’ option).
Same issue here. I updated the firmware last week and now, all of the Windows users here in the office report they can’t save files, spreadheets, updates, word documents, etc on the MyCloud. A Permissions error message pops up. Save As doesn’t work either. This is all through Windows explorer.
Trying to use the MyCloud App on the Windows machines also doesn’t work. We can see and open files, but can’t save any changes.
Funny thing is, for the Mac users, they’re not having any issues. I can see the MyCloud through my Finder, access all files/folders, open, edit, and save documents with no problems.
Any help with this Permissions issue would be greatly appreciated.
I had raised a ticket and I got a call from the support and they asked for system log, which I have sent. Still no resolution. Anybody else dealt with the support team already?
all my public folders and files are read only right now and I need this fixed. Or maybe a mod can post the patch on the forums for people to download so we don’t have to bother support.
