I bought a EX2 MyCloud which arrived today from Amazon. I bought it without disks. I purchased two 6 TB red drives. I installed the two drives and started the setup process. A few lights would flash, then it would settle with the power light flashing yellow and the two drive lights on solid blue. Eventually after about 30 minutes or so the two blue drive lights went out. The power light continued to flash yellow. I called tech support and talked with a fellow that was very nice and patient. He had me do a reset with a paper clip and I tried again. Same issue. He had me plug the Ethernet directly into the computer. I tried a different router, same issue. Finally he declared that the unit was defective. Since I bought it from Amazon, I am returning it for a replacement. I have kept the drives.
The question is, should I try anything else. I am hopeful that the new unit will fix everything, but I still wonder if it was something that I was doing in the setup.
Any thoughts would be appreciated.