I purchased the EX2 last week and received it Monday. Setup went smoothly, but soon after I lost access to the Dashboard (webview) and I’ve been trying to get it back.
It’s strange because I have full access to the drives on the network and can read/write without a problem. Both the MyCloud QuickView software and the WD MyCloud software can find the drive on the network, but when I try accessing it from the My Cloud software, I get the error “Failed to connect to the device”
When I try to access the Dashboard (using either the IP address or the http://wdmycloudex2/) I receive an error “Unable to connect”. I’ve tried from multiple computers (Windows 7, Windows 8.1), on Wifi and hardwired, on multiple browsers (Chrome/Firefox) and a Tablet. Some of the machines had the software installed, others didn’t. In all cases, the result was the same “Unable to connect”.
The device itself is showing a solid blue power light. I’ve tried rebooting and reseting to factory default. In both cases, the result is the same and the Web interface is still unavailable.
I’ve though about trying to update the firmware, but you need access to the Dashboard to do that, which I don’t have.
I’ve looked through the forums and I think my problem is unique. Or at least, I haven’t found anyone with the same problem.
Please help! I’m out of ideas and want to avoid the hassle of returning the drives.
Thank you in advance