Hi, I’m from Indonesia and I’ve just bought a wd my cloud 2TB. Need help in remote accessing please.
I think my problem has been commonly asked, and I’ve tried solutions in the wd website but it didn’t work. The wd my cloud could only be accessed when all my computers and mobiles are connected in the same wifi network in my home. When I try to connect mycloud with my iphone on my 3G network, I always get message “WDMyCloud is not accessible. Local documents are available”
Notes of my settings if necessary:
The iphone can access mycloud if connected in the same network.
Still brand new, running firmware v03.03.02-165
3. In the cloud access tab, the cloud access status is this:
Cloud Access Status
Connection Status Connected
Port forwarding connection established.
and my phone is registered in the devices.
In the settings tab, Remote Settings already set to ON. Cloud Access Connection Options is set to AUTO
Network Services is set to DHCP
I’ve tested “sending notification email” and it worked. A test email was sent to my email.
And for my router, i used Linksys e2500, with uPnP enabled.
Perhaps I’m missing something? Any help would be appreciated. Thanks
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I’ve tried deleted my iphone from my list of cloud access devices and then clicked ‘generate code’. After that I ran my cloud app in my iphone on my 3G and tried manually add the drive through the code generated.
It also didn’t work, I still get the same devices offline message. Without leaving the app, when i turned on my wifi and refresh the app, it then magically showed.
The behavior is indicating it is not a problem on the wdservers, but on your local configuration. I would:
make sure the device has a fixed IP address on your home network. Easier to set this up from the router UI ratther than from the NAS UI (where it is easy to screw up)
I am having the exact same problem, when on the same network the WD My Cloud App works well, remotely I get a error “Device Offiline - WDMYCloud is not accessable, Local documebts are available”
Its very annoying, the white brick aka WDMYcloud is no longer a cloud…
i don’t have UPNP enabled on my router, so i think a relay connection will be established in my case. Maybe you can disable UPNP on your router for a test.
If i connect to the MyCloud with SSH and type the command ifconfig i can see that a openvpn tunnel was established if Cloud access was enabled.
I think this is the VPN connection to the WD-Server. The 10.8.186.192 is the local interface IP address and 10.8.0.1 is the remote IP address. If the connection is up and running, the 10.8.0.1 is pingable. Can you check if you have such a _ tun0 interface?_
In my router config, the dhcp server is assigned to 192.168.1.100 to 149 (max 50 clients)
I clicked on dhcp reservation and add my device (named WDMYCLOUD) and assigned it to 192.168.1.200
and rebooted the router and wd my cloud. I’ve sent test email and i received it.
Yet I’m still having the same problem, when my iphone is not in the same network, I still get the message “devices offline”
Yes, everything looks fine from a set up perspective. Here what I did to solve some of these issues in the past:
remove the device from wd2go.com, and from any app where it was accessed (iPhone, Android, WD Desktop App, etc.)
reboot the NAS
create a new user with access right to at least one share
enable remote access for that user and register on wd2go.com
create a one time access code for the time, and use it for this new user to access the NAS on each app
If that fails, I would do a system only restore and try again. If that failed, I think the only option is a full system restore (that deletes your content, so make sure you back it up).
There might be easier solutions using SSH and Linux commands, looking at and editing config files, etc., but I am not competent enough there…
I don’t know what I did, I believe it’s just turn off uPnP in my router and register myself for the wdc account. the frist user (by default is wdc or the one with the green check mark)
I can now connect the nas with my iphone in 3G network. Soo happy.
