Cloud access disabled


I have the WD Mycloud EX2 Ultra with the firmaware updated, but for about a year i am not able to get access via cloud.

The status of the access is disable and when i try to activate is not allowing nor to log in with my cloud user neither to create a new user.

Please, can somebody assist me?.

Thank you.

You should place your topic in the sub-forum for your device.

@cat0w I hope now is correct