I’ve just bought a My Cloud EX2 ultra device. When I set it up for the first time it asked me to merge from Cloud 3 to Cloud 5 which I did. Now, when I try to configure cloud access either creating a new account or signing in to an existing account, the system runs for about 10 minutes with the message “updating”… after that it goes back to the NAS dashboard login page, but when I log in, it keeps saying “my cloud disabled”.
I’ve also tried the 40 sec reset but nothing changed…
Any idea?