Can't ssh into my cloud - access denied

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi, I’m trying to set this up. I’ve not done so before. I try to log in with putty using the provided default username of root and password of welc0me and I just get “Access denied”. The dashboard on the my cloud UI says that ssh is turned on. Where do I go from here please?

2

Are you using the correct IP address for the My Cloud in Putty?

3

Thanks for the reply. I’ve double checked the IP address from the WD my cloud dashboard and made sure I enter it exactly.

4

Don’t know what I’ve done but it’s working now.

5

Thanks for the reply. I’ve double checked the IP address from the WD my cloud dashboard and made sure I enter it exactly.

6

Hi I am having the same issue. I have enabled ssh and set password. The user has been set up with password and read/write authority. Putty connects and asks for user and accepts. Then asks for password but does not accept and denies access. Any help?
Thanks

7

What? For the single bay My Cloud units (AFAIK) there is only ONE user name and password for SSH access. It is:
root
welc0me

The My Cloud should, after initial login with the password welc0me ask the root user to change it to a new password.

8

Thanks buddy
The password was the issue - I had inadvertently changed it in the admin and was not using root. Now solved. Good advice.