Can't Login My Cloud Web Access - Sign in Loop

My Cloud OS 3 Personal & Network Attached Storage My Cloud Mirror
1

Hi,

I am trying to log in to the My Cloud Web Access, however every time I enter my username and password, it sends me to a screen which asks me to sign in again. I then try to sign in again on the new page, and the same thing happens again!

Is anyone else experiencing this and is there a solution?

Many thanks!

2 Likes
2

Hi InkTheory,

If you are unable to login to files.mycloud.com, You may try checking on a different web browser or resetting the password and then try again. If you still face any issue, please contact support team.

3

I am having the exact same problem. Stuck in sign-in loop. Did you ever learn how to fix it?

4

Yep me too. Clearly a problem on their end, but no response as of yet.

5

Having the same problem here. Is there a fix ?

6

The fact that its intermittent suggests it not a network setting issue on our end. If it were a network setting on our end, then it would be constant. This is the problem with proprietary connection services. While WD is unlikely to go out of business (I’ve had several IP cameras that only connect through the manufacturers service and when they disappeared, the cameras became worthless), we are at their mercy as to the quality and “business longevity” of their service.

7

Any solution? I can’t log in… can’t reset (it won’t send me an email). Did a hard reset and changed all the users/passwords but still can’t get in! No help from support. If I can’t get in I’m going to have to trash 6TB of files… thanks WD!

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Hey @InkTheory,

Since the you are not able to login to your My Cloud account using a browser, you may use the My Cloud Smartphone application for the meanwhile.

As per the browser interface, I believe you would have already tried alternate browsers as I read the other replies from the prompt and helpful users. This is the only thing you can do for the time being.

9

Your anit-virus might be blocking the url as an untrusted site. I know I had this problem with Bitdefender, you may need to add an exception for the WD ip address.

10

Bit Defender never blocked me from logging on to my MyCloud account for about five years. Today- November 2024 I have got stuck in the login loop on two different browsers. Safari and Chrome. at least Chrome asked WD to send me a code to my email, which they did, I input and then WD sent me back to the login page. World Class!

11

I’m on a MAC and don’t have any of those virus programs installed. This issue just started for me today as I was trying to get my Apple Time Machine to work again. It stopped working a few months back for no apparent reason. Now the Time Machine is working, but I can’t log in to my account on the website. I’m planning to get a real NAS with better management software.

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Thank you for sharing.
Summit County Auditor

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If you’re stuck in a sign-in loop when accessing My Cloud Web, follow these steps:

  1. Clear Browser Cache: Clear cookies and cache from your browser settings.
  2. Try a Different Browser: Switch to another browser to rule out compatibility issues.
  3. Update Browser: Ensure your browser is updated to the latest version.
  4. Reset Password: Use the “Forgot Password” option to reset your credentials.
  5. Disable VPN/Firewall: Temporarily turn off VPNs or firewalls that might interfere.
  6. Check Server Status: Visit the My Cloud status page to confirm no ongoing outages.
  7. Contact Support: Reach out to My Cloud customer support for assistance.