My cloud web sign is down

Is anyone facing issue while trying to sign in by clicking http://files.mycloud.com/login.php?

System Error

The server encountered an unexpected error which prevented it from completing your request. Please close this window and start the sign in process again.
Error Reference: njhbjw

I’m facing the above issue. Tried multiple browsers. Different network as my colleagues are facing the issue as well. Log in through the IP address did open up the WD cloud dashboard but the main sign in page isn’t working. Trying from past 1 and a half hour.

Yes, there is a problem. My suggestion, try again later.

This is such an inconvenience. Do you have any idea when it will be up?

Sorry, I don’t. I am a user just like you.

I am a user with a valid warranty, so I am going to report this problem to WD immediately.

It has nothing to do with our devices, of course.

I hope that the Covid-19 pandemic is not jeopardizing WD’s technical assistance.

Alright, do let us know if you’ve any update on when it would be resolved.

Its working now. Wby guys?

The website appears to be accessible again.