I am an IT tech.
The (brand new) device is connected and I can PING it.
I try to install it for the first time:
When I try to install the PC software - I get: “there seems to be a problem”, “Contact WD support”. contacted them. no reply yet.
So try to browse to the IP address (Chrome, IE, Firefox - ALL), I get: “Problem confirming acceptance of license agreement.” Can’t continue.
I try the Android app and I get: “Please update your firmware”.
I can’t update my firmware because I can’t access the web UI!
Very poor experience.
Can anybody help?
I am an IT tech
Have you tried turning it off and on again…?
Have you read the manual?
(I’d suggest a 40 second reset: it’s a specific operation with reset button and power)
What PC OS are you running?
What is the state of front panel LED?
Are you sure it’s a plain-vanilla MyCloud, and not a Mirror or EX?
I had my MyCloud running long before I had internet access, so I could not have accepted any ‘agreement’.
If you’re an IT tech, give all the unnecessary setup program and apps nonsense a miss, and just go straight to the Dashboard; once the device has rebooted, you should have it set up and running in less than ten minutes.
Thanks for your reply.
I tried everithing you mentioned before I wrote here:
I tried on and off again,
Did the hard reset (40 seconds),
Led is steady Blue,
Read the manual and looked for answers here,
It’s a plain-vanilla MyCloud, not a Mirror or EX,
I can’t “go straight to the Dashboard” because the dashboard gives “Problem accepting License Agreement” error.
like this case:
Sorry; I’m stumped. A 40 second reset normally cures most ills, especially for a new device. Just been through the notes I made when setting up my second device from quick factory restore, and there’s no mention of having to agree anything. Maybe I didn’t think it worth noting. Oh, hang on, yes there is:
quick factory restore
flashing white light
use router to find dhcp-assigned IP address 192.168.1.xxx
set to always use this address
use web browser to access Dashboard
wait for Dashboard to appear
solid white light
eventually get dashboard 5 minutes later
dashboard WD login: cancel
dashboard home now accessible
2tb v04.01.02.417 1 user:admin
I guess you’ll have to wait for Support to respond, unless anyone else has seen this problem.
Try clearing your browser cache; I’ve seen it ‘ghost’ the UI, even when the MyCloud wasn’t there. Though that’s probably ruled out by trying multiple browsers.