Can't connect to WDMyCloud

[Barb44]

you are writing in the support note that I need to update the MyCloud Firmware
however without access (I get the error message can’t connect to WDMyCloud) I cannot get into the settings to update the MyCloud Firmware

so what is now a proper solution?

thanks
Barb

[cpt_paranoia]

This isn’t WD Support.

Support Options

What diagnostic steps have you taken so far?

• have you ever managed to connect to the MyCloud?
• what is the front panel LED indicating?
• what are the Ethernet port LEDs indicating?
• what router are you connecting to?
• have you tried a different router port?
• have you tried a different ethernet cable?
• how are you trying to connect to the MyCloud? The Dashboard?
• what device are you using to try to access the MyCloud? Mac/PC? What OS?
• have you tried a 4-second reset?
• have your tried a 40-second power-up reset?