Can't connect to my My Cloud outside of my home network via www.mycloud.com

My Cloud Home - Personal Cloud Storage My Cloud Home
1

When I am at home, I can sit at my laptop and via Chrome, go to Western Digital, select “Sign into My Cloud” under “MY Cloud”. Then I sign in with my user ID and password and I can see everything on my WD MyCloud 4TB Personal Cloud. Now, I take the same laptop 500 miles north of my home and connect to the network there. All apps on my laptop work perfectly except …
When I repeat the above steps, I get stuck at “signing in …” for a minute or two and then I receive a screen that says I can’t connect to the MyCloud. I’ve tried all the suggestion (3 of them) and nothing works. 1: AM I supposed to be able to do what I am trying to do ? 2: What am I doing wrong ? By the way, the same thing occurs when I try the above steps using Chrome on my Android phone.
I’ve never been able to make this work but I would sure like the ability to be anywhere in the world and access my My Cloud via mycloud.com. Thanks for any advice.

2

@JustRay There has been a problem with this for at least three to four weeks. If you try another browser it may sign you in. files.mycloud.com

3

Thanks for considering my problem,

Based on your reply, I can confirm that Chrome, Internet Explorer and Fire Fox all have the same results for me.

And when I tried Microsoft’s Edge browser the WD site came right out and said the Microsoft Edge browser is not supported.

Any other ideas would be greatly appreciated.

Thanks again

4

Hello once again.
I wanted to take a minute to update this thread in the event some else experienced the same issue.

First, base on the advice I received, I told my Chrome extension (Adblock Plus) to stop messing with the WD site.

THAT allowed me to get to a sign on screen at www.mycloud.com.

After that, it was necessary to perform a re-boot of my WD MyCloud 4TB Personal Cloud.

No firmware updates or deleting and re-creating user ids.

Just simply a reboot.

I know it sounds dumb, but I simply forgot to do the basics.

Things are working perfectly for me now.

I can, once again, remote into my WD MyCloud 4TB Personal Cloud, from my pc(and other pcs as well) regardless of what network I am connected to. (I tested 4 different ISP’s.)

Take care folks.