Cannot find nine digit code for my "my Cloud"

been using my Cloud as a backup device for a couple of years, now I want to access it remotely (form my Wife’s ipad). Tried finding the address online but it asks for a nine digit number that I cannot find. Any suggestions as how to where to find it? (It isnt on the sticker on the bottom of the device).

Hi @Westrowops,

Please refer to the article Cannot Find 9 Digit Code for My Cloud Setup:

thanks for that!

I cannot find my quick setup guide and the unit does not have a sticker with the number on it. !!


Hi @Westrowops,

Thanks for reporting the issue.

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for best assistance and troubleshooting: