Hi Kaliuee,
I really dont know what the problem is here… after I posted my issue I came home and logged in using the WD My Cloud Dashboard app and in it I found that my work computer which I had used to remote access the drive was registered twice under my connected devices, so I removed both entries and the next day I was able to log in just fine at work. That was on Friday last week.
Now today I tried to log in again from work thinking my issue was fixed and I got the same freaking message again. Came home and used the Dashboard app and this is what I see
However the internet is fine, I can access the drive fine from my computer via wifi (I have it mapped directly to my computer) and the main page tells me this:
I assume that means that the drive does have internet access, right? I also tested it by sending a notification email from the dashboard app which I received fine. Drive has a solid blue light and the router seems fine (router is a D-Link Dualband Wireless N750 Modem Router) and I have the driver connected to ethernet port 4 in the router.
In answer to your questions, I have not tried to restart the cloud because I dont trust it, it took me 3 days to transfer my almost 1TB of data into this thing and dont want to lose anything. Also, whenever I am joined to my home network I can access the drive fine from my iphone using the app.
What I am looking into now is this whole port forwarding thing which seems to have helped other people with the same issue I have. I have no knowledge on any of this at all but will follow the directions posted in this community and see how it goes.
If there’s anything else that you can tell me that might help I’ll be very grateful.
