Can not import data to new 2 TB Element external drive!

[RLMWD]

I purchased a USB 2TB Element drive to import data from my MyCloud.

I installed the Mac app and I can not import data.

The app says NO USB CONNECTED so the import is not select-able.

What’s going on here???

[Keerti_01]

Hi @RLMWD,

Please refer to the below article of 3rd Party App: How To Import Content from Cloud Storage or Social Media Account with WD Discovery:
https://support-en.wd.com/app/answers/detail/a_id/12713