WD elements external drive cannot be mounted in either linux, macOS or windows. Drive shows up in WD discovery software but cannot be managed there

This is how the drive is presented on the WD discovery tool.

Screenshot 2024-02-27 at 17.20.43

For comparison this is how MyBook is presented on the same tool:

telegram-cloud-photo-size-1-5111819923822324797-x

It does not show up in macOS’s disk utility nor from running diskutil list. It also randomly beeps if that’s possible.

Hi @masterch,

Please be inform you that WD Element drive is not compatible with WD Discovery.

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: