Connection external WD Drive to WD my cloud ex2 ultra

Hello everyone,

i’am trying to connect my wd elements 2tb to my wd my cloud ex2 ultra (latest fw: 5.20.113).

the external usb drive is formatted with APFS without encryption and is holding my photos-library.

I receive the following error:

USB-Gerät kann nicht bereitgestellt werden
Ein USB-Gerät kann nicht bereitgestellt werden (Hersteller: Western_Digital, Modell: Elements_2621, Seriennummer: XXXXXXXXXXX). Überprüfen Sie das USB-Gerät.
Freitag, 2022 Februar 18. 07:31:43

due to actual Mac OS is running I can’t format external hdd to any other filesystem than APFS.

Can anybody help me with this problem?

thanks in advance.


Hi @fln,

For more information, please contact the WD Technical Support team for best assistance and troubleshooting:

ensuring to tick the box that says Reconnect at login. Enter the drive location of your WD My Cloud device Click finish, your drive will now have been mapped.