I have just installed my new WD Passport external hard drive on a laptop running Windows 10. I have run the back-up and I can copy files across, but when I open the WD Discovery App I get a message saying no USB connected instead of the My Passport image, even though it clearly is connected. Any help gratefully received!
Hi @Tess1,
Please refer to the following article for further troubleshooting steps:
Title: Windows or macOS Cannot Find My Drive
Please refer to the link below to test the drive using Drive Utilities:
Title: Setting up and downloading WD Drive Utilities:
https://support-en.wd.com/app/answers/detail/a_id/13880
Just FYI, the utilities do not work with drives using Thunderbolt connections. Connect with an old-fashioned USB port to make any changes to RAID configs or to get WD Discovery to even run. It will not if is does not see a supported drive on USB. WD does not seem to have any interest in supporting Thunderbolt on Mac.
Mine is also showing nothing on WD Discovery, but everything seems to be running fine and I can access the files on the drive easily. I have run the troubleshooting part, but nothing seems to work.
