Accidentaly, I upgraded my WD MyCloud 4TB(Single Drive) to V4 through my iPhone. I let the upgrade finish and then I modified the /etc/Version file and changed it to version 3.
After that I upgraded the firmware using the V3 file.
Since then MyCloud boots normaly I can access my files localy and remotely but I cant access the Conrol Panel and SSH. Reset button didn’t work.
The only thing I get when I hitting the MyCloud’s IP on my browser is that Screen:
I can load the UI / control panel but all the fields are blank and non responsive. I cannot update firmware and have even tried a full factory reset but it just hangs.
I can still acess the contents using mobile devices and laptop etc but i the auto upload has stopped working also.
is there a way of doing a factory reset without accessing the UI?
I dont Know the difference but I unplugged the device then pushed in the reset button before reconnecting the power and then kept the reset button in for 40 seconds + and released it and after the MYCloud finished initiallising I had to set up users again and the dashboard was back as it should be.
I should add that this problem occurred after downgrading the firmware due to incompattability with usb3 hard drives.
although I have downgraded several times before without any issue.
the 40 seconde reset is a system only restore which deletes users and passwords but not data and shares. I have omnior issues since the July FW upgrade and finally did a system only restore then applied the latest FW upgrade and things are better then ever
if you use a USB disk disconnect it before this and wait for everything to be stable before connecting it back up
After upgrading to v4.01.xxx everything was broken. When i connected an external USB everything the device was freezing to death.
The solution was downgrading to the latest V3 firmware. After doing that i had the same problem as Kyriacos had. The 40sec gave solution to my problem (all settings were resseted) and everything is working just fine now. I have a working mycloud device, access through cloud service and with 2 external disks attached.
larryg0 i have checked all possible things before downgrading. Reboot, shutdown, system restore, re-install firmware with all possible combinations but same luck. Now i’m ok. Everything is working fine (at least the way i want to) so no need to upgrade and test again…