Advice for a new user

Hi guys
I have recently purchased a my cloud duo (2Tb + 2Tb) which is set up as raid. I can access the drive from my mobile app, through the WD web site using the IP and i have mapped the network drive on my laptop. All of these seem to be working ok.

So far, i have backed up around 100Gb of photos from 2 mobiles, some from google photos and a small amount from google drive. After a short period, i started to get messages from my cloud saying that my storage was running low (I can only assume that i now have multiple copies of photos).

I am now trying to manage the storage. I can see 1 folder on my phone which does not show any duplicates, but i cannot see the size of the folder. It is the same story when i access through the IP or the network.

I have 3 questions:

How can i see the photo folders when accessing through my network (so i can manage through my network)?
How can i transfer the photos from my cloud to an external HDD (so i can sort the data and reload onto my cloud)?
How can i see the folder size (to see where all of the stored data is)?

Answers in plain English please as i am not very technical

Thanks for your help
Peter

Hi @Peter177B
Have you checked our knowledge base articles?
(Support for Western Digital Hard Drives | Western Digital)

Have you opened a Support Case?
If not, contact Western Digital Technical Support for assistance.
[Contact Us | Western Digital]