Problem with WD My Cloud data copy

Hello, buy a WD My Cloud Home Duo and copy the things from my previous WD My Cloud.
When going to Network Import, my My Cloud appears, I select the folder I want to copy, it asks for my username and password (that folder is private and I have it with a password), and then it shows me the image with my My Cloud and the folders.
In that folder there are about 3 TB of files but it does not appear as working.

Another thing my WD My Cloud Home Duo is 16TB and I have it in Raid 1 as it comes from the factory and 7,07TB appear usable, I think a lot of difference, in the box said that they were usable 7.9TB.

Thanks in advance.

Hi martinlg,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.