Added Addt'l Router Between Primary Router and WD My Cloud - Still Can't Access Remotely

[ikevinax]

We switched ISPs and with the new router (BGW210-700), I can no longer access my WD My Cloud remotely. It seems that the new router does not allow some necessary settings changes (maybe uPNP - can’t remember right now).

I read in the WD support articles that it can help to replace the router or at least insert another router (one that does allow the necessary settings) in between the main router and the WD My Cloud.

I have now done this and made (I think) the required changes in the secondary router’s (WRT150N) settings. I still can’t get it on the internet.

Because Western Digital does not provide any kind of networking support they invariably redirect me to my ISP. AT&T has tried to resolve the issue without luck.

Is anyone aware of a resource or checklist that shows everything that must take place to resolve an issue of this kind?

Some keywords that may or may not be relevant that have come up in my research:

• UPnP Settings
• DNS Server Settings
• Port Forwarding
• Network Address Translation

I called WD Support again and these are the two articles they recommended I give to my ISP:

Western Digital Support | Western Digital

Western Digital Support | Western Digital

For what it’s worth, I have a D-Link switch I can use as the “middle man” instead of the Linksys router if necessary.

[cpt_paranoia]

Provided the Arris is a modem/router, and you use the TP-Link switch, then I’d say you should be able to access the MyCloud remotely.

You will need to be able to configure the port forwarding rules on the router; some ISPs don’t allow this.

Set up the router port forwarding rules as follows:

external port [port_http] - forward to internal port 80
external port [port_https] - forward to internal port 443
Apply both rules to your MyCloud

[port_http] and [port_https] are port numbers; your router may be blocking the normal ports 80 and 443, so you might try others, such as 8080 and 8443

Set up the MyCloud remote access ports as follows (in the Dashboard)

http: [port_http]
https: [port_https]

i.e. use the external port numbers as defined above.

Your MyCloud should tell you if it has managed to create a port forwarding connection.

[mike27oct]

OP, you should not need to go through all this krap, If things worked before AT&T it all should work now. Too many people have had issues with AT&T, search the forums for AT&T.

I have Comcast ISP, my own Asus router, and Arris modem, I don’t rent.them from Comcast.

Your issue is entirely with AT&T. They need to come to your house, and fix this ASAP at no charge, or dump the service. This is ridiculous!